Archive for March, 2008

Look Around You!

Sunday, March 30th, 2008

An interesting thing happened recently at Reagan National Airport in Washington D.C. I travel frequently, and while on the road I’m always on the look out for unusual marketing and product ideas. And I usually find them too. It’s actually quite amazing how many good ideas you can discover just by keeping your eyes open.

So there I was, walking through the terminal at Reagan airport, and I saw one of those static carts, like they have in shopping malls. Often these carts feature unusual products with a high markup so I tend to be attuned to look at them for ideas I can use or adapt.

In this instance, the product being sold wasn’t new or original, but it was being sold in an unusual environment.

The product was simply gift cards from a wide variety of well known stores – Best Buy, Sears, Bed, Bath & Beyond, Circuit City, Barnes & Noble, Macy’s etc. Picture rows and rows of these gift cards. Maybe you’ve even seen this type of cart yourself.

It’s clearly a great product to sell, especially in the airport environment – a no brainer gift idea for business people passing through, short on time, perhaps on their way home. From the merchants point of view it takes up a fraction of the space that other products do. They probably only have to replenish stock once a week.

As with many good ideas, they can often be adapted for eBay, and that’s where my brain took it. I knew…coupons sell well on eBay, so I suspected that there is a good market for gift cards too.

Incidentally, if you’ve ever wondered why retailers sell gift cards, one of the main ‘hidden’ reasons is that lots of recipients never use their cards! They forget they have it, and often by the time they do remember the card has expired.

To illustrate the point, I was recently doing some accounting and came across a receipt from a purchase during the thanksgiving sales at Best Buy (an electronics store). Apparently I had been awarded a $100 gift card with my purchase. However, no one had told me about it and I had assumed they had included the card in the hope that I would put some value on it (they have done that in the past and I knew that cards need to have a monetary credit applied to them to become valuable).

Anyway, as you might have guessed, by the time I realized what had happened, the card had expired. I know I’m not the only one that’s happened to.

Coming back to my Washington discovery, my first instinct proved right. Not only do all types of gift cards sell well on eBay, but I also stumbled across an active market for collectible gift cards.

As you might know, stores regularly change gift card designs, especially for seasonal holidays like Easter and Christmas, and often as frequently as every other month. Also, some stores offer different designs for different geographic regions. For example, I’ve noticed that European branches of many international stores feature different designs.

As a specific example, I searched for ‘Starbucks gift card’ within the Collectibles > Starbucks category of eBay.com

found 153 items offered, and the first listing I clicked on is the one shown on the right. As you’ll see when you look at it, for a single Starbucks card from 2001, the bids were up to $212.38 with 2 hours to go, and the listing hit counter shows 429 people viewed this listing! Needless to say, this category is worth researching, and when my wife Luci found out about it, she started collecting Starbucks cards everywhere we go. She already has some unique designs from Hawaii and Europe. Some designs also include special holders, which she keeps too. They take up very little space and who knows what they’ll be worth in a few years time.

I think you’ll agree, it’s wise to keep your eyes open! I uncovered a goldmine opportunity on eBay by doing so. Look around you and I’d love to hear what YOU discover!

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Renegade eBay Strategy - ‘About Me’ page

Thursday, March 27th, 2008

This month’s renegade strategy is one that I have used effectively for many years, yet it still seems to escape the notice of the vast majority of eBay sellers.

eBay has made available to all sellers an incredibly powerful (and free) tool that you can use in a renegade way to drive traffic to your website.

My guess is that you already know about this tool but you’re not using it, which actually is unforgivable. Okay, I forgive you, but don’t let it happen again.

The tool is your ‘About Me’ page.

The ‘About Me’ page is an single webpage on eBay that you can set up through your ‘My eBay‘ control center, and when it’s setup it will appear as a little icon that potential buyers can click on next to your feedback number.

Most people take the name all too literally and use the page to tell people ridiculously personal information about themselves – how many pets they have, what their names are, what they feed them for lunch, how many times a day they take the dog for a walk, and so on.

I don’t disagree with the validity of providing some personal background so that buyers can ‘get to know you’ a bit before taking the big step of buying from you. However, the content of your About Me page is far more valuable than you probably realize.

You see, these pages are searched by all the big search engines, especially Google, because they know the pages contain unique content. Put simply, what this means is that you should be using your page to drive extra traffic to your listings, and to your website. How does this work? Well, when you setup and write the content for your About Me page, you will want to include your business name, your off-eBay website address (this is the only place on eBay where you are allowed to put your website), links to some of your ongoing listings, and as many keywords that relate to your niche as you can possibly think of. The idea is to give the search engines as many specific, targeted keywords and as much content as you possibly can, so you stand the best chance of having your information pop up when someone does a search.

As an example of this, let’s say you have an eBay business selling scrapbooking supplies. In your ‘About Page’, you will want to put all the information I just covered (eBay user ID, website, business name, etc.), as well as lots of keywords that relate to your scrapbooking.

So when you write all the blurb about your business, (and make the copy LONG), you would include words such as ‘paper’, ‘cardstock’, ‘transfers’, and so on. The more unusual and specific the keywords or brand names, the more likely you are to pop up when someone searches for that word on a search engine.

For example, if someone searches for ‘scrapbooking paper’, you are unlikely to pop up anywhere near the top of the results – it’s far too generic a search term. But if you have a fairly unique or unusual product that you sell, or maybe a brand name that is hard to come by, and you’ve included that product or brand name in your ‘About Me’ page, you are far more likely to appear close to the top of the results.

Remember, too, that if someone does come to your About Me page through a search engine, you need to give them plenty of reasons to stay with you and click through to your listings. So write your ‘About Me’ content in a way that captures their attention and fosters trust, and give them links so they can click through to your listings, your eBay store, or your website. Also, offer them your free newsletter.

If you already have an ‘About Me’ page set up, take another look at your page, think about your niche and try to add as many unusual keywords to it as you can, as well as adding your website and some good information about you and your business.

It’s a great tool that can really add value to your business and step up traffic to your listings, if you take a few minutes to implement these renegade strategies and optimize how you are using it.

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Stats and Trends - eBay listings

Monday, March 24th, 2008

This is more of a trend discussion than a stat, but it’s very important that you consider this carefully.

Let’s get the big picture of the world scene of eBay, and widen our horizons. That’s right, there’s more to life than Omaha, Nebraska.

Currently, the following country specific sites can accept eBay listings:

Australia
Belgium

Austria

Canada

Now, here’s an important question for you:

How many of these sites are you currently listing in? At the very least you should have a presence on all the English speaking sites, which includes Australia, Ireland, Hong Kong, New Zealand, United States, United Kingdom and Canada. And I know that many of you are not doing that.

Beyond the English speaking sites is where the real growth is happening, and you should be grabbing a piece of the action. Actually, many regional eBay sites are experiencing the same kind of growth that eBay.com had five or so years ago, and that’s when there was easy money to be made.

Wait!” I hear you cry, “but I don’t speak the language.” Are you really going to let something as trivial as that hold you back? Look, language is a barrier that is crossed every day in many businesses and eBay is no exception.

As a start, think about who you know in your family that speaks another language. Maybe you have a Polish uncle, a Malaysian aunt, or a Swedish niece (lucky you).

What about friends locally? I’m absolutely positive that you know people that speak other languages, whether natively or by learning it in school. In the USA for example, who doesn’t know someone who speaks Spanish? You’d have to have been living under a rock not to know anyone that doesn’t speak Spanish.

Beyond that, simply ask around at every opportunity. If you identify a specific target market that interests you, go after that by asking everyone, “hey, do you know anyone that speaks Italian?” for example. I guarantee you that within less than a month of doing that you’ll find a very useful contact who is willing to work with you. Remember, according to the Disney ride, ‘it’s a small world.’ Damn, can’t get that wretched tune out of my head now.

Obviously the next step is to enlist the help of your new foreign friend to setup an account and translate your existing listings into the native language of the regional site. You’ll also want to translate your info-product too.

Be aware of regional differences in culture around the world. Don’t take anything for granted because it’s easy to offend. Many words and phrases we commonly use won’t be understood in another culture, and some may even be considered to be rude or insulting. You want to win customers, not lost them! Even as an Englishman living in the USA, at times I’ve managed to offend plenty of people without realizing it, just by using words and phrases that have different meanings in the UK.

Listing internationally could easily be one of the biggest breakthroughs in your eBay business if you make the effort to go after those markets. There’s much more to eBay, than eBay.com!

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What Should Your Starting Price Be?

Friday, March 21st, 2008

Here’s a question that everyone has an opinion on, and usually a strong one. And the simple answer is that there is actually a simple answer, but it conflicts with what most sellers do.

Almost universally, with very few exceptions, the best price to start your listings at is 99cents, or the equivalent in your local currency. Some of you may be nodding in agreement, while others are vehemently shaking their heads, and still others of you are intrigued.

Let me explain the psychological and statistical reasons behind this strategy.

There is a predictable and inevitable process that starts to take place when you list an item for 99cents. I should clarify this only works if it’s obvious that the item is worth more than 99cents. Should be obvious, but it needs to be said, and I don’t want people wasting their time writing in to tell me that. Back to the plot…

As soon as you list an item at 99cents, it attracts bids pretty much immediately because it’s seen as a bargain, and attracting bids is the key to success because bids attract bids like bees to a honey pot.

If an item doesn’t have any bids, it’s a much bigger step for a buyer to place a bid; because no on wants to be the first. Think about this from your own experience as a buyer – how often are you the first person to place a bid on an item, and if you were the first, what was the starting price?

I told you there was psychology behind this, didn’t I? Here’s what happens. When someone bids on an item, they mentally take ownership of it. Even though the auction is still going, they believe that the item is theirs because, when they place their bid, they are obviously the high bidder at the time. So when you start at such a low price, you attract lots of people who all believe they might get a bargain and, in placing a bid, they commit to buying it, they make an unconscious claim of ownership of that item. The net result is that you have a bunch of bidders who all believe the item is theirs.

This is a fantastic position to be in as a seller because, in almost every case the final bid ends up being far more than if you’d have listed the item at a starting price closer to its true value. For example, let’s say you’ve got an item that you want to sell for three hundred dollars.

If you list the item to start at two hundred dollars then you’ll probably get two hundred and something, possibly three hundred for it.

If you start the item at ninety nine cents, the price will rise rapidly within the first day or so, and again near the end, and invariably it’ll result with a far higher ending amount.

The reason for this is the initial interest the auction attracts – an item with a very low starting price will attract far more interest than one closer to the true value of the item.

Another factor that comes into play is pride. When someone else comes along and places a higher bid on THEIR item, it feels like an insult (think about this in your own experience as a buyer). So bidding at that point becomes less about the actual money involved and more about. So they end up bidding far more for the item than they really should have done and often more than they intended to. A similar situation often occurs with inexperienced buyers in offline auctions.
It’s all about the numbers – the more bidders you have, the more people who have taken ‘ownership’ of the item, the more they will fight to get it. It’s buyer psychology and it’s been proven over and over again to be true.

If this strategy still sounds scary and reckless, let me reassure you that it’s not. Let’s just say that something freaky happens, the worst case scenario happens, where you list something for 99 cents that was worth a lot more and it didn’t receive many bids. Well, some sellers use eBay’s facility to withdraw the item from sale up to twelve hours before the auction finishes. That’s your choice, but my personal feeling is that an occasional incident where an item didn’t reach it’s true value happens so rarely that you should send the item and be happy about the 99% of times when you raked in the cash!

The Completed Listings section on eBay will provide you with all the proof you need about the benefits of this technique. You’ll see the dramatic differences of the end result of auctions that had low and high starting prices. 99 cent auctions are one of the biggest kept secrets of eBay success, because few people are bold enough to try it. So take a deep breath, suck it up, and list something for 99cents with no reserve. You’ll be so glad you did.

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Have You Thought About Selling…Services?

Tuesday, March 18th, 2008

It’s not widely known that it’s possible to sell services on eBay, in fact there’s a large category devoted to it, called ‘Speciality Services’. To give you an idea of some of the possibilities, some of the main sub-categories include:
Advice & Instruction
Artistic
Custom Clothing and Jewelry
Auction Services
Graphic & Logo design
Media editing and duplication
Printing
Restoration and repair
Web and Computer services

As you can see, there’s quite a range on offer, and bear in mind that there are specific niches even within each of these main sub-categories. For example, within the ‘eBay auction services’ category, there’s more categories such as appraisal, listing services, packing and shipping, and shopping assistance.

I bet that either you can provide a service that falls under one of these categories, or you know of someone else whose services you could promote (and take a commission).

I would suggest that your first step is to browse these categories and see what people are offering. You’ll soon see which topics are swamped with sellers thrashing each other on price, whereas others will have gaps in the market waiting to be filled by you.

Let’s suppose that you have a friend that happens to be an expert at camera repair, yet in the local area his store has been struggling to find enough work.

A quick check in the ‘camera & photo’ category of ‘restoration and repair’ reveals just 6 listings, and only one seller seems to be a regular in that category, AND they are charging what seems to be a decent amount for the service. I would say that this represents a tremendous opportunity for someone else to come into that niche and provide a quality service.

That’s just one example of how you can offer a service to a HUGE audience, easily and cheaply. I’m amazed that more sellers aren’t doing this, services are such an untapped market right now on eBay.

Continuing with the camera repair example, imagine if the business owner produced some ‘camera repair’ DVD training guides - simple instructions on easy maintenance tasks from an ‘insider expert’, and then offered those DVD’s for sale as a backend product.

They would sell loads of them, especially because the customer had recently experienced the pain of having a broken camera! It’s the perfect tie-in product because the customer would no doubt want to do anything to prevent a reoccurrence, by means of preventative maintenance.

I love this business!

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Grabbing Buyers From Reviews & Guides

Saturday, March 15th, 2008

One of the lessons that eBay has learned in recent years is that content is king. To be honest, until recently even eBay themselves admitted that the site lacked content. In other words, the site did not have much in the way of useful information; it was purely a place to buy products or services.

Some of the most recent developments to encourage user-provided content were: eBay Wiki, eBay Reviews and Guides and eBay Blogs. By eBay’s own admission the aim of these sections is to build valuable content that will encourage users to come back to the site more frequently, as well as to influence the search engines in a positive way to increase the visibility of the site overall.

These features have been largely ignored by most eBay users, but they present a powerful opportunity for the switched on seller (that’s you). How so? In return for providing content to these sections of the site, eBay promises a nice payback. It’s a ‘you scratch my back and I’ll scratch yours’ kind of arrangement.

The opportunity that exists in eBay Reviews and Guides is great because it’s a flexible and open format.

According to eBay’s own definition, Reviews and Guides (which are actually independent sections of the site in their own right) were provided as a way for users to research suitable products and benefit from the wisdom of eBay members that have experience in a particular product category, either as a seller or as a user. ‘Reviews’ contains comments and ratings about all kinds of commonly sold items on eBay.

Note that eBay limits reviews to specific types of products that they list. ‘Guides’ are short articles or reports that contain information and opinions about almost any topic you can think of.

There are two key ways to benefit from these sections of eBay:

1.Use the free information as a research resource for creating your own information products.

2.Write informative and useful information about the niche that you sell in, and then promote your own products.

The first point should be self-evident. Reviews and Guides is a rapidly growing information resource that’s available for free, so it’s a great tool for research when creating information based products.

The second area is a little more complex, but don’t be put off, because it represents an outstanding way to generate interest in your eBay listings, for free. Here are some of the ways you can use Reviews and Guides:

1. Have a friend or relative post an objective review of your product. Make sure it’s realistic and credible, and be sure to include details of what makes your product superior to the competition.

2. Write a Top 10 products review for your industry (guess which is No.1?)

3.Write a ‘white paper’ report about a product that you sell.

4. Write a guide that explains how to use your product.

5. Write a guide that explains unusual uses for your product.

6. Write a guide that explains the pitfalls to look out for in hiring a service you offer.

7. Write a guide that gives tips and advice within some aspect of the niche that you sell in.

8. Write a guide that explains how to replace or repair a product.

Be as creative as you like, and remember that you can include pictures, photos, illustrations, basic formatting, and eBay links to specific products or eBay searches. If you do use any kind of photo or drawing, make sure it closely relates to the content and that it enhances rather than detracts from the text (that’s a common mistake).

Also, in preparing your writing, ask yourself what people would be most interested in reading about. After all, you want to attract as many readers as possible. As with any copywriting, the headline (and title) that you select are the most important aspects to consider in drawing readers in.

Obviously, don’t stop after producing your first one, aim to produce a steady stream of reviews and guides to increase your presence and influence on eBay (and the search engines that love this type of solid content). Set a goal of producing at least one review and one guide each week. If you can do more, even better.

Both reviews and guides can be voted on by readers, so make sure you keep an eye on that, as you want to maintain a favorable impression.

Please read and re-read the following information so that you fully grasp it. The two most important aspects of writing an eBay Guide are the links and the tags. Links are clickable text that will redirect the user automatically to another page within eBay. There are two types of links available to you – links to specific product pages, and links to eBay searches. I recommend that you use the latter because product pages will change from time to time, whereas searches will always be valid.

When you create a guide, eBay will help you create a search link by prompting you to enter relevant words to search for. This is much easier to do than it sounds.

For example, if you are in a niche selling guitar accessories, you would include words like guitar pedal, guitar stand, guitar amp, guitar strings, and so on. In identifying the most suitable words and phrases (tags), ask yourself, “If I was to search for this type of article, what search words would I enter?”Now, this is the clever part. If you give this some thought, it’s possible to create a search term that’s so specific that it only brings up your items in the results page!

For example, going back to the example of selling guitar accessories, if your store name was ‘ABC Guitar Accessories’ and your listings had the word ‘ABC’ in them, your search terms would be ABC guitar pedal, ABC guitar stand, ABC guitar amp and so on. Again, the aim is to create search terms that are so specific that your listings are the only ones that match, so they are the ones that are displayed.

This is a very powerful tool because you are now able to influence readers of your guides to visit your listings, and yours alone. Since you’ve just provided them with useful information in your guide, it makes sense that you are starting to build a rapport with them, and they are far more likely to buy from you than another seller as a result. It’s simple human nature at work.

Tags

The other element of an eBay Guide to give attention to are the tags.

The word ‘tags’ is simply ‘eBay speak’ for keywords. Keywords are words or phrases that eBay prompts you to enter when you create your guide, to help others locate the guide in the future. It’s the search terms that will cause your guide to be found, so you can see how important they are.

As an example, if your guide was ‘Tips for Planning the Perfect Hawaii Vacation’, your keywords would likely include:

Hawaiivacation
Maui
Ohau
Kaui

There’s a balance to be had in how specific your keywords are because you are only allowed to submit a maximum of four. For example, if you used the keyword expression ‘Hawaii surfing vacation’ you would lose out on a lot of other more general searches.

Finally, as you might imagine, it’s easy to spend hours in these areas of the site, so be careful not to fall into that trap. Use these features as tools to increase your presence on eBay, but don’t get bogged down with them.

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Profiting from the Weird and Wacky

Wednesday, March 12th, 2008

eBay has become infamous for weird and wacky auctions. In this article, we will look at some of the zaniest and then discuss the practical lesson we can take away. First, let’s stimulate some ideas and look at some crazy listings:

In late 2004, Mary Anderson used eBay to sell her father’s ghost. Her father had recently died and Mary’s young son Colin was afraid that his grandfather’s ghost was haunting their house. When it got to the point that Colin could no longer sleep at night and to allay her son’s fears, Mary decided to auction the ghost off on eBay. As eBay requires you to sell something physical, the high bidder would receive her father’s old cane as well as the ‘ghost’. She stipulated in the listing that the winning bidder would have to write her son and reassure him that his grandfather’s ghost was safe and well. There were 132 bids in the auction and the winning bidder paid a final price of $65′000 (Goldenpalace.com was the high bidder – they are an online casino that has achieved notoriety for their wacky eBay purchases). Mary has said that she will put the money in a college fund for Colin, who is presumably much happier now that the ‘ghost’ has moved house.

In June 2005, the wife of Tim Shaw, a well-known British radio DJ, sold her husband’s $50′000 Lotus Esprit sports car on eBay with a Buy It Now price of 50 pence ($1) while Shaw was still in the studio. Mrs Shaw heard him flirting with model Jodie Marsh on air, when he said he would leave his wife and two children for the model. Shaw’s wife said it was the ‘final straw’ and immediately listed the sports car (which he had been daft enough to buy in her name) on eBay for 50 pence, with the only stipulation being that the buyer would have to collect the car within ‘the next two to three hours before my husband gets home to find it gone and all his belongings in the street.’ The car sold within 5 minutes and was collected the same day.

A 19-year old man from England sold a single cornflake on eBay for one pound and twenty pence (approx $2.50). He listed the cornflake on the site as ‘an experiment’. At first there were no bids, but within a couple of days someone had offered a penny and the bids increased until he finally sold it for one pound twenty. Apparently he received some very interesting enquiries about the cornflake: one bidder asked if it would mate safely with a Sugar Puff, while another asked if it would be sociable if it was dropped in a fish tank.

A man from Arizona sold an air guitar (an imaginary guitar) on eBay for $5.50!

In February 2007, after Britney Spears shaved off all her hair, the salon she visited put the hair up for auction on eBay, as well as ¾ of a can of Red Bull she had drunk from and a blue Bic lighter she had used. The listing reached $1 million before it was removed by eBay amidst some controversy.

Water that was said to have been left in a cup Elvis Presley drank from during a 1977 concert was sold for $455.

A man from Brisbane, Australia attempted to sell neighboring New Zealand at a starting price of $0.01 AUD. Amazingly, the price had risen to $3′000 before eBay removed the listing.

In 2004, a scorned Seattle man listed his ex-wife’s wedding dress on eBay. The site attracted a boatload of viewers and bidders as the man himself modeled the dress for the photos. The dress had a starting price of $1 and finally sold for $3′850.

In 2000, a very enterprising seller tried to sell his soul on eBay. Unfortunately, as eBay requires a physical product to be delivered to the buyer and souls are a bit tricky to pack and ship, the listing was removed.

One of the most famous weird listings ever to grace eBay was the sale of the virgin Mary on a toasted cheese sandwich. Ten years prior to listing the sandwich, Diana Duyser of Miami apparently made the toasted sandwich for herself, only to see a vaguely familiar face staring up at her. She kept the cheese sandwich in her bedside cabinet for ten years before deciding to sell it on eBay. Despite the length of time, at the time of its sale the sandwich had yet to show a single spore of mold (allegedly!)

What do all these weird and wacky listings have in common? They ALL attracted a LOT of attention. And in a market where everyone is competing for attention, that’s a big deal. Your listing might have the perfect title, a flawless description, and a beautiful photograph, but as soon as you add that extra ‘something’ that creates a stir, you instantly make it (and your business) stand out from the crowd. And the bids start rolling in.

So how can you attract more attention to your listings on an everyday level? As a general rule, whatever everyone else is doing, do the opposite. There’s nothing to be gained from making your listings carbon copies of everyone else’s. Look for a hook, something that makes you unique and a bit different to everyone else, something that will grab the interest of the buyer. You don’t even have to do this with every listing – create just one listing that is weird or wacky, and then cross-promote your store and other relevant products within that listing. Just attracting attention to one listing can be enough to get the ball rolling. Of course, it’s preferable if your ‘wacky’ listing has something in common with the other products or services you sell.

Suppose that the salon that sold Britney Spears’ hair had cross-promoted a range of hair products. People love to have a story behind something they buy, and if something they buy from you comes with a ready made story they can share with friends, they are that much more likely to make the purchase. Be alert to look for a hook in your listings - something that shouts out as being different – and then make sure you cross-promote your related products and eBay store to attract as many buyers as possible. Try it, it works!

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Spring Has Sprung

Sunday, March 9th, 2008

The daffodils are poking their little heads up through the soil as I write this, and the thermal underwear is going back in the closet to make way for the t-shirts and shorts. Actually, it’s amazing that the weather has changed from snow to seventy degrees of sunshine, which of course is very welcome. Actually, that reminds me of a quote I came across recently:

“If we had no winter, the spring would not be so pleasant; if we did not sometimes taste of adversity, prosperity would not be so welcome.”

Since spring is well known as a time to tidy up around the house, I was thinking about how we could all do some ‘tidying’ in our eBay businesses. Don’t groan, this is gonna’ be good, I promise.

A big breakthrough was when I systemized more aspects of my business, and I know that you can benefit from doing the same. There are so many time sucking tasks that we do that can be drastically improved.

I suggest making a list of tasks that take more than, say, an hour or so a day, and armed with that list, aim to work through it over the next 3 weeks to try and automate as many of those processes as possible.

For example, is there any software available that can accomplish any of the tasks? To find out, you might want to visit the massive archive of searchable software downloads at cnet.com for ideas.

Are there any tasks that can be outsourced to others? For example, I discovered that I was spending far too much time on things that I could have easily paid a student $10 an hour to do. So that’s what I did.

Where did I find the labor?

I posted a message in my region of CraigsList.org, (most major cities or areas have their own sub site). I chose two categories, the labor category under the broad category of ‘gigs’ and the ‘part-time’ category under jobs. There are also some specific categories that might work better for you, such as web design and writing, each of those categories could be used to find individuals who are experienced in designing and writing eBay listings.

You might also use this site to find someone who you can interview for an information based product. For example, if you were producing an ebook about ‘how to save money on your Disney vacation,’ you could probably find some ex-Disney employees who are willing to

Now, there is a secret to getting the right people. I used two tips that I got from Dan Kennedy.
Firstly, try and find someone who was raised working in a family business. They tend to be far more suited to working from home, and they realize what it really means to be in business. They tend to work harder and with less complaint than someone who’s been in the corporate world for years.

Secondly, be clear that you need someone who can work well without constant supervision or praise. In fact, unless you’re the sort of person who can dish out an endless stream of praise, be honest in telling candidates that they won’t receive constant commendation! Many employees NEED that, so cover that issue upfront, the right person will appreciate the honesty.

Lastly, give specific direction about how you want them to respond. What I usually do is write something like, “DON”T send a resume, instead tell me a bit about yourself by writing a couple of paragraphs about your existing and past work as well as your hobbies and interests.”

It never ceases to amaze me that around half of all applicants will submit a resume, despite my explicit instruction not to do so. Try it yourself and you’ll see the same result.

Any application like that immediately gets deleted because the person just demonstrated to me that they can’t follow a basic instruction, and it’s actually a great way to weed out unsuitable people at the first hurdle.

I encourage you to do this yourself. Maybe start out by trying someone on a temporary basis, perhaps giving them a specific project to work on, and seeing how they do with that. You’ll benefit greatly by freeing up more of your time to work on aspects of your biz that you’re more skilled at.

Yet another way to systemize a process and save time is to find a device or machine that does the task more efficiently than a human can do it!

Again, as an example, I realized that my staff were spending a lot of time manually piecing together components for my Renegade Seller Success course, so I looked at what processes were consuming more time and invited their feedback. It turned out that punching the pages with a manual 3 hole punch was taking up the most time, so it immediately made sense to buy an electric punch that could churn through pages. That inexpensive device slashed the production time by two thirds!

I guess the lesson to takeaway here is that sometimes we can’t see the wood for the trees in our own business, so we really need to stop and make a serious analysis from time to time.

You won’t regret doing that, I promise.

Even seemingly small tweaks can have a substantial knock on effect over time, and another side benefit is that you’ll be re-energized with a new determination to improve your business. It really is like the satisfaction that comes about as a result of clearing out the closet and doing the spring clean…

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Renegade eBay Strategy - Buyers Mind

Thursday, March 6th, 2008

Let’s talk about your eBay user ID. That’s the username that you sign in with on eBay.

For most sellers, their user ID is nothing more than a reflection of their personality. Quirky or funny sounding ID’s are the most common on eBay, like the following examples:
JohnnysJunk

Crazyflirt27

Then there’s the ID’s that are self-deprecating, like:

Completeidiot

The-village-idiot

Moron

Aloser

It should be obvious to you that none of these names inspire confidence of buyers. Some will literally cause buyers to move on to another seller in a heartbeat.

The most valuable way to use eBay user ID is to promote whatever it is you are selling. There are several strategies:

1. Use your website URL. Although you can’t solely use your URL according to eBay’s policies, many sellers have include it without falling foul of eBay’s staff. For example:

www.1960sMusicCDs.com

would not be acceptable, but you might get away with:

**1960sMusicCDsDotCom**

Obviously, the latter is not as blatant as the first example, but many eBay users are intelligent enough to interpret the user name as the website, which is where you really want them to visit as soon as possible. Obviously, this strategy works best when your website is memorable and contains good keywords, which neatly brings us onto the next point…

2. Use an ID that is keyword rich. For example:

GCS-Trading

means nothing to the search engines, or to eBay browsers, whereas:

Golf-Clubs-Carts-Balls

is far superior for the purpose of attracting attention of both groups.

Note that words should be separated by a dash (-) both for the benefit of the search engines (they don’t do a good job of separating words that are linked together without a space), and to make it easier to read by humans.

What if you are selling a variety of items? My advice is to use one eBay ID per specialty rather than to try and be all things to all people by having everything under one umbrella ID.

In summary, it’s vitally important to develop an easy to remember, keyword rich brand on eBay, and the key to that is the right user ID. Give it careful thought, and don’t be afraid to use multiple ID’s to target specific niches.

Remember, your eBay user ID is a valuable commodity that you can use as a free promotional tool. Use these renegade strategies to maximize its effectiveness.

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Stats and Trends — Startling new information revealed

Monday, March 3rd, 2008

I uncovered some fascinating statistics for you this month as a result of my status as a certified eBay educator. They reveal how eBay has become a dominant force online, to a far greater extent than most people realize. Sure, pretty much everyone knows of eBay these days, but it was staggering even to me just how popular the site is, especially when compared to other online e-commerce websites. Incidentally, the following stats were compiled by an independent research institute, so they are reliable.

How Popular is eBay?
At the time of writing this, there are now more than 220 million registered users of the various eBay sites, of which about 72 million are active at any one time. An active user is defined as someone who bid on, bought, or listed an item during the prior 12-months. Obviously eBay.com is by far the most popular, but other country specific sites are growing fast, particularly in Canada, UK, Germany, France and Australia.

One third of all Internet Users in the USA visit eBay at least once a month, an amazing number, and that means that the site reaches more people than any other e-commerce website.

eBay’ has consistently been in the top 5 most popular search terms within Google for several years. Most of the time it’s the No.3 most popular search term overall. Again, when you consider that applies to the whole Internet, it proves how popular eBay is.

How Long Do They Stay?

It’s also significant that eBay users stay far longer on the site compared with any other e-commerce website. For example, the average time spent browsing eBay is 90 to 130 minutes per session. The nearest rival is Amazon.com with an average of just 15 to 25 minutes – a dramatic difference.

Demographics

Demographics is a fancy way of describing the characteristics of eBay users. Here’s what we know about them:

They are a fairly even split between male and female.

The majority of them are in the age group of 35 and older.

They have money to spend. The largest group of eBay users are in the $50k or above annual income bracket. Approximately one quarter of users are in the above $100k annual income bracket.

Why Do They Use eBay?

This is another interesting area, because the facts go contrary to what most people think about the site. Most people believe that the site attracts shoppers who are primarily interested in the lowest price. That’s not the case.

Actually, the most popular reason for using the site is the availability of unique items! Price is actually low in importance when you look at all the reasons why people use the site. Incidentally, the second most popular reason is ease of use and convenience.

Summing Up

These statistics should give you enormous confidence about eBay. It’s firmly established, and shows no signs of slowing down. Yes, competitors will always be there, and may eventually take a slice of the pie, but for now that’s clearly a long way off. eBay users are smart people who for the most part are not hunting purely for the best price. They see eBay as an easy to use website to find unique items in a subject they are interested in.

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